Clearly, the pandemic demonstrated how a better work-life balance is eminently achievable, and I’m sure many of us will already have experienced the stark reality of increasing fuel, energy, and shopping bills, leading to people considering how they can take control of their work and personal life.

It is important to understand that ‘The Great Resignation’ doesn’t necessarily mean everyone is going to jump into a new career, but instead a ‘reset’ of an individual’s life. Crucially, businesses must identify and respond to these needs, whilst also understanding the level of responsibility that must fall on legal technology providers in turn.

For us at Linetime, our investment falls into three categories: Competency, Cloud, and Connectivity; all designed to ensure that not only firm’s needs are met, but individual’s needs alike.

It is imperative for firms to ensure they have a satisfied team of users who are fully competent in the software they are using, in order to maximise their ROI. It’s one of the many reasons we have introduced Community Learning. Designed to offer users a platform to interact and learn at a pace to suit their needs, Community Learning will improve user competence and in turn, allow law firms the accessibility to receive the most from their chosen product.

Equally, as firms look to reduce the costs and the risks associated with infrastructure, we see more of an onus on Cloud solutions. Fully native Cloud solutions, for example, remove the maintenance of physical servers and allow users to operate on any device with a browser.

Finally, the software needs to be connected to other applications to ensure operations are far easier for the user and the firm. This is why Linetime are constantly evolving with better integrations to software (including InfoTrack and DocuSign), automating many of the processes for ease of use. Similarly, we understand the need to provide access for a workforce who are wanting the mobility to work at home, at the office, or while on the move.

Ultimately, to retain talent in the long term, firms must invest in software with a service to give users control of their working lives while ensuring firms benefit from a happy workforce and better efficiencies.