A major contribution to mutual success arises from Linetime’s approach to client support.
The Linetime customer support team is a permanent in-house resource available on dedicated telephone support lines (0113 250 0411) – No need to go through a switchboard. The team answer all incoming calls within three rings and the individual responding takes initial details of the support request. No answering machines or interrogation by the switchboard – callers get straight through to the team.
Support requests may also be submitted by email. If the call content is outside of the individual’s skill set, the call is transferred to an appropriately skilled member of the Linetime customer support team.