Our Client Success Consultants
At Linetime, our dedicated team of Client Success Consultants work closely with our customers on a personalised, one-to-one basis. Acting as trusted advisors and passionate advocates, they play a crucial role in maximising our clients’ software usage and extracting the utmost value from our Liberate solution. They also ensure that our clients have a voice in shaping the software to perfectly align with their legal operations.
Amy has over 12 years experience in the legal sector, focusing on building strong client relationships and steering strategic success initiatives to ensure our customers get the most value from their software and services. Amy leads a team of Client Success Consultants who review, co-ordinate and tailor services to align precisely with business needs and goals.
Joining the team in 2018 as a Scripting Consultant, Natalie worked closely with the project team and client managers to identify and create workflows for new implementations. Furthering her career, she now works alongside clients as a trusted partner to understand their needs and support their goals in order to keep them updated on any new developments and functionality within the system.
Having previously worked as a solicitor, specialising in family law and personal injury, Julia offers a deep understanding of the challenges and needs legal professionals face within their software. With a clear understanding that the right tools help legal professionals streamline their work, Julia is on hand to ensure firms maximise the potential of their systems and achieve operational business success.
Before joining the team, Connie gained valuable experience in Recruitment across the Care, Legal, and Finance sectors, giving her broad insight into the industry. Today, she works closely with clients—taking time to understand their needs, helping them get the most from the system, supporting their goals, and keeping them informed about new features and updates.