DebtimeSQL from Linetime - Market Leading Debt Recovery
DebtimeSQL is a comprehensive County and High Court debt recovery system, which ensures profitable operation and accurate compliance with Client requirements. The system allows an unprecedented level of flexibility and user control over both manual and automated debt recovery processes. DebtimeSQL can be implemented as integrated extension to the Liberate Practice Management system (when it shares access to the central accounts database and related functionality) or as a 'stand alone' debt recovery application.
Key Benefits
* Ease of Use
...context related help
* Flexible operation
...meets client demands in terms of tailorable debt recovery procedures
* High Efficiency
...low labour input
* Consistent performance
...automatic daily updates
These attributes have been achieved by an enlightened development strategy, driven by debt recovery professionals using 3 major components:
SQL Server Database
Provides the user with all requisite information to process a debt and is the prime working area of the system. It automatically holds records of the case history and relevant financial transactions as a debt is processed.
High speed searches can be made on Debtor, Case/Plaint No. or other user defined references as well as a powerful character match searches required to trace on partial name and addresses.
Precedents
Integration with leading word processing products provides the documents required for debt recovery. This allows the user full control over all necessary letters, court documents and affidavits, etc. to process debt recovery in both County and High courts. Automatic forms generation can be provided as an integral part of the debt collection system, thus increasing the throughput of printed data by decreasing the need for changing paper types.
Procedures
Short sets of instructions which, when linked together, form the complete debt path. Debtime SQL was the first, and is still the most effective debt collection system in the market place, placing control over the debt paths and procedures in the hands of the users.
The simple procedure building technology is easily mastered by users at all levels and the resulting system flexibility makes this product emerge as the leading UK volume debt recovery system.
The combination of these components is controlled by the diary - using both automatic and manual functions as desired - and a daily update process advances debt cases through procedures. Other specialized debt recovery functions are fully implemented, for example automatic simple and compound interest calculation and sophisticated client management reporting.
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Debt Recovery Unit Manager – Major Southern Law Firm
“I don’t think that I’m exaggerating when I say that it is unlikely that our business
would have been as successful as it has been without DebtimeSQL
and the excellent technical support we enjoy from the Linetime team.”
“This improved flexibility and efficiency means that we can actively pursue new business
in the full knowledge that our software systems can readily accommodate any
and all types of work a new client is likely to throw at us”.
Designed for Debt Recovery
DebtimeSQL is a market-leading County & High Court Debt Recovery system designed to meet the needs of modern credit departments. In use by many of the UK’s leading debt recovery organisations DebtimeSQL debt recovery suite is NOT an adapted case management system. It was designed specifically for use by credit management professionals and is constantly evolving to meet the demands of both the commercial and consumer debt recovery market.
Improve Customer Service
Customised charging profiles and billing templates allow debt recovery users to readily meet individual client requirements. Clients receive the information they want when they want, and in the format they want. Authorised clients and referrers can access matter details in a secure “real time” environment at any time, from anywhere, saving both you and them valuable time and money.
The debt recovery suite can hold multiple defendants on one file, enabling a variety of actions to be taken against a number of different individuals – all within the same matter, saving considerable time and effort.
The debt recovery system’s ability to handle the debt recovery process of each client in a truly individual manner greatly increases customer satisfaction and helps retain and win business.
Improve Productivity
The debt collection system places control of client-specific debt paths and procedures into the hands of debt specialists. Its Designers software allows non-technical users to define customised screens and debt recovery procedures. Work-throughput improves enormously and the time needed to take on instructions from new clients is greatly reduced. The system contains a library of interest calculation types as standard. Customisable billing templates and a wide variety of billing and charging options are also available.
DebtimeSQL is a full life-cycle product covering the pre-legal and post-legal aspects of a debt. The use of pre-defined debt recovery processes and screens and the monitoring of scheduled events, case reminders and stored key dates ensures debt cases are managed effectively and to a consistent high standard. Debt recovery fee earners can take on larger workloads with confidence and by combining DebtimeSQL with the Liberate performance analyser MyView.NET manage their debt recovery teams much more efficiently.
Improve Profitability
The automation of document production and many of the debt management processes frees up valuable fee-earner time. Staff can now concentrate on more complex tasks, work more closely with their clients and maximise billable activity.
DebtimeSQL is designed for maximum ease of use by all staff. After system training, delivered by specialist trainers with hands-on experience of the debt recovery business, customers are able to maintain their own systems.
The Market Leading Debt Recovery Solution
Find out more about our Debt Collection System
Specialist Debt Recovery System
DebtimeSQL is a market-leading County & High Court Debt Recovery system specifically designed to meet the needs of modern credit departments. In use by many of the UK’s leading debt recovery organisations it is constantly evolving to meet the demands of both the commercial and consumer debt recovery markets.
DebtimeSQL is NOT an adapted case management system.
Improve Customer Service
Charging profiles and billing templates allow debt recovery users to automatically cater for individual client requirements.
Clients and referrers can access the debt recovery system via a secure extranet at any time, from anywhere. This vastly reduces the number of telephone enquiries - operators are free to concentrate on the debt recovery process. Storage of all documents, including scanned images, file notes and emails in and out, means both the users and their customers benefit from the paperless office.
DebtimeSQL helps users comply with stringent service level agreements. This increases customer satisfaction and helps retain and win business. Clients can obtain their own reports via the extranet or receive them by automated schedules. Alternatively they can receive sms text updated from the debt recovery system.
Improve Productivity
The debt recovery software allows the rapid customisation of screens and debt recovery procedures. Work-throughput improves enormously. The system contains a comprehensive library of interest calculation methods, courts and precedents. Calculations and document production are automatic. The system can automatically escalate or downgrade cases allowing work to be split over different skill levels.
DebtimeSQL is a full life-cycle product covering the pre-legal and post-legal aspects of a debt. The use of pre-defined processes monitoring and scheduled events ensures that cases are managed effectively and to a consistent high standard.
Debt Recovery fee earners can take on larger workloads with confidence and by combining DebtimeSQL with the Liberate performance analyser MyView.NET can manage their debt recovery teams much more efficiently.
Improve Profitability
The automation of document production and many of the debt management processes frees up valuable fee-earner time. Staff can now concentrate on more complex tasks, work more closely with their clients and maximise billable activity.
DebtimeSQL is appropriate for teams of 4 to 400 users. It can be used to develop and expand your debt recovery business or to improve the efficiency of an existing operation. Either way, it allows both simple and complex cases to be handled in a cost effective manner.
The Marketing Leading Debt Recovery Solution
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Incasso aims to be the biggest Debt Recovery Solicitors in the UK – thanks to DebtimeSQL from Linetime
Based at their head office in Leeds, Incasso is the specialist Debt Recovery division of Cobbetts, one of the UK’s top 50 law firms. They provide a complete Debt Recovery Service to clients throughout the United Kingdom and through an established partner network, extend that service worldwide.
Following the successful merger of Cobbetts with well-known Birmingham firm Lee Crowder; Incasso expanded their highly successful debt recovery business into the Midlands in September 2004.
But going back to 1995 the firm’s debt recovery department employed just 6 people and when Ron Lack, the Incasso department manager, joined the firm, plans for the future involved a concentrated focus on the systems they were using and the future needs of the business.
Over the intervening years Incasso’s business grew substantially, however increased competition meant that already tight margins were being squeezed and their clients were making more and more demands on their services, the result was that Ron once again went into the debt recovery software market with the support of the Cobbetts IT team. This was in mid 2001.
This time he and his team were looking for a system that would enable Incasso to not only continue to grow (the department now employed 37 people), but also take advantage of all the latest technology that was beginning to become available, especially with regard to Internet based communications. It was essential that the new system allowed Incasso to develop new business and improve the operating efficiency.
Another important aspect of the need for change was to find a supplier that could meet Ron’s stringent requirements regarding the desired quality and quantity of customer support and training, and a product that was flexible enough to meet Incasso’s comprehensive and detailed system specification.
The process of change began with a period of business planning, during which Ron and his team completely re-thought their service delivery needs for the next 3 years. The result of this process and of the subsequent market survey of all the UK legal software suppliers was the short-listing of two companies, one of which was Linetime.
As Ron said, “After a detailed and thorough look at the literature, web sites and other marketing collateral from all the main legal software providers, we opted to take a seriously close look at the products from two contenders”.
“The result was that after detailed demonstrations of both products, a close examination of their support services and conversations with existing users, we chose the DebtimeSQL system, part of the Liberate suite of software from Linetime. “
“The key reason for choosing DebtimeSQL over any other potential system was simply flexibility.”
“As part of our planning process we had decided that we wanted to invest in the training of our own people and thereby build up an in-house resource that would be un-matched within the industry. The objective was to differentiate Incasso from all the competition, even those many firms who also use the Linetime system. We wanted to create our own data items and flow paths and hence provide our sales and marketing team with something unique with which to attack the UK’s ever-changing and highly competitive debt recovery market.”
“Thanks to the inbuilt flexibility and functionality of DebtimeSQL and the high quality of the Linetime training and installation department, I’m pleased to say that we achieved our 3 year objective. When we began planning the implementation of DebtimeSQL we told Linetime exactly what it was that we were looking for in terms of on-going support and I’m pleased to say that three years later I can honestly say that they have been excellent in every department.”
“The next stage in our business planning looks out over the next 5 years. During this period we intend to continue to work closely in partnership with Linetime to take the automatic processing of legal documents and activities even further than we have done already. In addition we wish to provide our clients with even more on-line services so they can monitor their own cases in real time. The initial implementation of this extranet service has already delivered tremendous savings as it frees up members of staff for more profitable duties and hence is a key part of our development plan. “
“An example of how the flexibility of DebtimeSQL has helped us win new business has been shown by our new focus on the Local Authority marketplace. Most Local Authorities in the UK write off millions of pounds in bad debt every year, because they don’t have the systems to handle the collection process in a cost efficient manner. One such Local Authority was about to write off £5m before they appointed Incasso. The Liberate system enabled us to automate the complete bankruptcy process, from the service of a statutory demand through to obtaining a bankruptcy order. Building in key performance indicators that are recorded on the system and linked to reports developed using Crystal report writer. The result is that we’ve already collected £2.5m with more to come and established ourselves as the debt recovery market leader in the Local Authority arena.”
“Apart from enabling us to develop new client services and hence new business opportunities, a new element of the Liberate software suite is now enabling us to monitor our business performance, minute by minute. MyView.NET is an excellent addition to the Liberate portfolio as it tracks the departmental Key Performance Indicators (KPIs) that we ourselves have specified, providing real-time information in graphical or chart form on the desk top.”
“The increased use of such automation has meant that many small firms of solicitors have dropped out of the debt recovery market as they fail to compete with firms like ours who can process higher volumes of cases far more cost effectively.”
“Our intention is to take advantage of this fact and grow by 2.5 times over the next 5 years and become the number one firm in the UK debt recovery marketplace. We consider this objective to be not unreasonable, especially as we have developed a tremendous in-house team of specialist staff who are working in partnership with one of the country’s leading legal software houses in Linetime and with the best debt recovery system on the market today, DebtimeSQL.”
As Linetime’s Managing Director Tony Klejnow said, “I am delighted that Ron Lack of Incasso, like all our DebtimeSQL users, is so positive about both the product and our support teams. It is a credit to all the members of the Linetime technical and support teams and I’m very proud of all of them.”
Note: Ron Lack is a specialist in both consumer and commercial legal debt recovery. Utilising his expertise and knowledge of the credit management industry he now leads the Incasso Consultancy team and advises clients on credit control policies and procedures as well as best business practice particularly in the construction and plant hire industry. Ron is also Chairman of the Northern Region of the Civil Courts Users Association.
The Market Leading Debt Recovery Software
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