Liberate from Linetime - Case Management
Liberate from Linetime handles ALL matters of ALL types. Many specific case types can be templated and fully populated with relevant procedures and precedents.
Liberate Case Management has been designed from the outset to meet the needs of your "factory floor" - the Fee Earners. Linetime’s specialist development team has created the most comprehensive and sophisticated - yet easy to learn and use - case management software ever offered to the Legal Profession.
Key Benefits
* Enhances flexibility
* Increases fee earner productivity
* Improves Client Service
* Maximizes billing
* Reduces Costs
* Boosts Profits
Allows Users...
* To define workflows to meet specific requirements.
* To specify procedures including the automatic update of key dates and reminders to the diary.
* To create screen layouts for the input and display of information.
* To design documents in the word processing system.
* To process multiple tasks simultaneously on a single matter.
* To electronically store documents and emails, both incoming and outgoing against individual matters.
Available in two forms...
* Unpopulated - A sophisticated and logical means for users to create and build their own unique application. 'Starter Kits' for many case types are available FOC from Linetime, minimising development time.
* Populated - A swift and sure way of obtaining profitability and efficiency by using ready built applications based on Linetime's skills and understanding of legal office requirements.
Find out more about our Case Management software
Increased profitability
Linetime has been designing and deploying Case Management systems for many years and have a clear understanding of the tremendous benefits they bring to the day-to-day running of a legal practice.
Liberate Case Management increases practice profitability by automating many of the mundane and repetitive aspects of your firm's workload. Staff are able to concentrate their efforts on more complex tasks, making maximum use of their time and skill-set. They are also free to spend more time in client-facing situations and maximise billable activity.
Increased effectiveness
The central database within Liberate Case Management holds all of the standard letters, statutory documentation, key dates and client/matter data necessary to efficiently and accurately process a case. Via the integral "workbox" facility users are guided through a series of tasks specific to the case type they are working on. Pre-defined procedures ensure tasks are carried out correctly - first time, every time. Case documentation is produced automatically with the minimum of human intervention ensuring a consistent level of quality is achieved.
Improved Customer Service
Customised charging profiles and billing templates allow users to readily meet individual client requirements. Clients receive the information they want when they want, and in the format they want. Using Liberate On-Line authorised clients can access case details in a secure, “real time” environment at any time, from anywhere, saving both you and them valuable time and money.
Maximise your investment
Liberate Case Management has been designed from the outset to meet the needs of support staff and fee earners. Our specialist development team have created the most comprehensive and sophisticated - yet easy to learn and use - software system ever offered to the legal profession. A wide range of task-specific training courses ensures new starters are able to take a fully operational role as soon as possible.
Conveyancing
| Personal Injury
| Criminal
|
Probate
| Family
| General Case
|
Out-of-the-box - and into your practice
Linetime is constantly developing and adding to their library of case management systems. Each case type system selected arrives ready-to-use, with all of the screen layouts, procedures and workflows necessary to successfully process a case.
Low ownership cost - maximum flexibility
If you wish to add case types or amend a Liberate case management system to reflect your individual house style or working methods then this is easily done in-house.
After training, delivered by individuals with working experience in the legal sector, non-technical users can build/maintain their case management systems using the Designer module of Liberate. This reduces external cost and provides maximum flexibility for future development.
User Workbox - for efficiency and accuracy
Each Liberate case management user is allocated an individual workbox, which contains details of all of their current cases. Tasks are chronologically prioritised and overdue items highlighted as needing immediate attention. Results of automated workflows are shown in the workbox. These include details of auto-produced forms and documents, auto-generated and scheduled tasks, notification of incoming e-mails. All of the information you need - all available from one screen.
Improve quality - improve your image
Liberate Case Management systems are designed around your working methods and house style. The use of a central system-wide repository for documents ensures uniformity and consistency. Your clients receive quality documentation positively re-enforcing your image in the marketplace.
The diary system within Liberate (either integral or linked to MS Outlook) ensures key dates are never missed, further improving your level of customer service.
Remote Working & Internet Access
Using the Liberate Case Management system from home, or any remote location, is easy and inexpensive. A variety of options are available that allow you access to all the features and benefits of your office systems - wherever you are.
Available as an option Liberate On-Line allows authorised clients access to their case details. Liberate On-Line is exceptionally successful in areas where volume processing of similar type transactions is required - re-mortgage work, debt recovery and personal injury.
Our Functionality - Your Benefit
- Complete Case History
- Documents - e-mails - images-voice-video
- Full audit trail - Fee Earner, Case and Court Diary
- Tasks and reminders - key dates - limitation dates
- Automatic task creation - Better Financial Control
- Automatic Time Recording
- Automated Billing - Forms Management
- Supports Laserforms and Oyez
- All documents version controlled - Management Reporting
- "English Language" report generator
- MyView.Net for monitoring practice performance - Links to external systems
- For conflict checking & money laundering
- SMS to notify clients of key events
- e-mail, incoming & outgoing
- For document scanning & distribution
- For digital dictation
Find out more about our Case Management System
Case Management Case Study
Mason Baggott & Garton
A Case Study in the application of modern legal software technology
Formed in the 1870’s Mason Baggott & Garton specialise in Conveyancing, Criminal and Family Law.
Operating from their three offices across North Lincolnshire the firm used PC networks and basic practice accounting and case management systems for a number of years.
lthough these served them well the firm realised that in this increasingly competitive world their current IT systems were holding them back in terms of internal efficiency and being able to offer clients the highest possible level of service.
Their quest to improve their business led them to the decision that they would need to change from their existing IT provider, even though they had been with them many years. The problem was they did not appear to be committed to developing their software in line with modern thinking and new technology.
After an exacting and exhaustive selection process, which included studying the Law Society’s Software Solutions Guide and the Internet, the firm chose Linetime Limited as their preferred software supplier.
A major factor in Linetime’s favour was the ability, via their Liberate software suite, to provide an integrated practice and case management system built around a single relational (Microsoft SQL server) database. This helps improve operational efficiency, as data only needs entering once. As a ’full service’ provider Linetime was also able to deliver associated products and services in the areas of desktop e-mail, web access and firewall/virus protection.
Liz Turner, the firm’s Practice Manager commented, “The Linetime e-conveyancing system was a particularly important criterion in our choice of Liberate, as was the company’s reputation. The professionalism of its staff, the comprehensive application training and the technical efficiency with which they handle data conversions were also vital aspects in our eventual decision.
“We heard all of this from their existing users and I’m pleased to say that we are delighted with our selection of Linetime as our IT partner.
“The way the company and its representatives did business was also an important factor in our choice.”
The successful implementation of Liberate Practice and Case Management system has brought many benefits to Mason Baggott & Garton.
Liz Turner again, “For example the use of pre-defined procedures and the document precedent bank within Liberate Case Management has ensured that work produced anywhere in the practice is consistent in appearance and of a high quality. From the partner’s perspective this allows greater control in areas such as risk management, whilst from the fee-earners perspective the pressures in producing standard (often repetitive and mandatory) documentation is removed, allowing them to focus on the legal aspects of their work, which they find much more enjoyable – leading to excellent staff retention. Plus, all Mason Baggott & Garton clients receive a consistently high level of service and excellent value for money.”
In addition to their private client work the firm also services several mortgage brokers. To help service this competitive ‘ bulk-conveyancing’ market Mason Baggott & Garton communicate with these brokers via the STARS interface which is supported by the Liberate system.
Following the implementation of the Linetime software the firm is now in a position to take on work from a range of other panel managers and so expand their business even further.
To further develop in the internet arena Mason Baggott Garton now use of the state of the art Linetime web access module - Liberate Online. Using this software suitably authorised third parties can send new instructions and monitor case progress over a secure Internet connection. This reduces the need for repetitive telephone calls and lessens the risk of errors caused through misunderstandings. Clients and brokers alike need no special software to check their case details, just a PC with Internet access.
It was recognised by both Linetime and Mason Baggott & Garton that the introduction of any new computer system is often met with a certain amount of trepidation and staff resistance. Working closely together to create an individualised training plan was key to the success of the project. Liz Turner again, “The training was vital to help our staff understand and have confidence in the new system and where necessary, adapt to new working practices.
“Because of the excellent and comprehensive training the Liberate Case Management system was easy to learn and we very rapidly began reaping the benefits. These included the fact that the fee earners required less secretarial support and all aspects of compliance and conflict checking were automatically taken care of within the system.
“One of the many benefits of the Liberate Practice Management system was the excellent financial reporting system, the use of which made it much easier to cost individual jobs and hence ensure maximum profitability.
“The installation of the desktop email facility was another boon to the firm’s day to day operation. Not only did it reduce the mountain of internal paperwork, but as we operate over three offices it reduced the travelling time for partners involved in staff supervision, improving efficiency and reducing costs.
“In fact without the new Liberate system I’m not sure we would have been able to departmentalise the firm into separate profit centres with the appropriate management reporting facilities.
“As far as the future is concerned thanks to the Liberate system from Linetime we plan on implementing HIPs in June 2007, integrating our systems with even more ‘work providers.”
The firm recently underwent an assessment from Investors in People and was delighted to receive feedback that highlighted how positive staff felt about the new solution. The whole firm have embraced the new system and are delighted with the way Liberate assists them in their daily work. Liz Turner again “People no longer fear and dread new IT systems or system changes, but actually look forward to the improved efficiencies and working methods.
“Even the Legal Services Commission commented upon how well our new computerised systems operated, during their audit of our Family & Criminal departments, as did the Law Society.”
A forward thinking firm like Mason Baggott & Garton do not see the installation of the Liberate system as the end of their IT investment. “We recognise it is vitally important to maintain a close working relationship with our software supplier. This is essential for both day-to-day support and ongoing system development” so stated Sir John Mason, Senior Partner. “We are very pleased with the new systems supplied by Linetime, the post-sales support they provide and the on-going relationship we have developed. We view this latter point as key to our continued success.”
Tony Klejnow Linetime Managing Director, ‘We value greatly the relationship with Mason Baggott & Garton and recognise the major part they have played in the success of this particular project. Projects of this nature and scope need a partnership approach and we are pleased to have such a forward thinking partner in Mason Baggott & Garton and in particular their practice manager Liz Turner.”