B2C
Secure Web Access
Linetime, realising that huge benefits can be gained by effective use of the Internet developed Liberate B2C, a powerful new tool that allows clients to review current case and matter details, create new cases and matters and exchange instructions.
Liberate B2C extends the comprehensive functionality of the Liberate Case Management system into the client's own premises. Via a secure Internet connection Liberate B2C users are able to submit and receive instructions and review individual cases and matters. Error rates are reduced and a full audit-trail of all transactions is maintained.
Individual private clients are allowed to view their own case and matter details whilst the Partner Zone allows "bulk referrers" to view details of all of their client's transactions.
Liberate B2C also allows debtors to make secure credit and debit card payments online.
Liberate B2C tracks cases as they progress through the Liberate Case Management system, displaying live data directly from the central Liberate Microsoft SQLServer database.
This ensures that the client is always provided with an up-to-the-minute, real-time view - without having to make a single phone call.
Client service is improved and fewer interruptions means Fee Earners quickly become more productive.
Clients can enter transaction details of payments received directly ensuring that client and users systems are kept ‘in sync’.
Whatever type of case work you do Liberate B2C allows your clients to safely and securely review the progress of any matter, at any time, anywhere with web access - saving time and money.
Liberate B2C – Administrator Utility
Security and Control - Internet enabled applications demand absolute security of access and integrity of data. The Liberate B2C Administration Utility contains everything a user needs to ensure maximum data security and access control.
High-level security techniques and a fully audited password system ensures a secure and controlled environment is maintained at all times.
Event Log - audit trail of all events occurring within the system.
Usage Logs - track usage by client for a user specified time period. Option to display output in graphical form.
Password Maintenance - set up and monitor client access status.
User Maintenance - assign individual user permissions, client codes and source of introduction.
Terms & Conditions of use - maintain current Terms and Conditions and record client’s acceptance.
Liberate B2C is available in two versions. The entry-level Standard Edition provides secure and customisable on-line case tracking. Liberate B2C Enterprise Edition is designed for volume users and provides all the facilities of the Standard Edition PLUS enhanced case information viewing, submission facilities and reporting features.
Liberate B2C – Standard Edition
• Live web-based 24/7 On-line case tracking
• 128 bit encryption and password protection
• Customizable ‘look & feel’
• User-definable data ‘views’
• Case and matter information review
• New instruction submission
• Case & Usage Statistics Package
• Efficient ‘Sort & Search’ facilities
• Online credit/debit card payments (Optional)
• Conveyancing Quotation System (Optional)
Liberate B2C – Enterprise Edition
All Liberate B2C Standard Edition Features PLUS…
• View case history on-line with:
Integral Liberate document viewer
Integral Liberate e-mail viewer
• Enhanced submission facilities including:
‘Bulk’ entry for volume work
Individual case transactions
• Access to library of pre-defined reports
• Access to end-user Report Generator
To quote one happy Liberate Case Management (Debts) User ….
“The ability to interface directly to the Internet via Liberate B2C is a crucial and major benefit. For a firm to be able to offer clients direct access (via a secure Internet connection) to their own cases and enable them to quickly and easily submit on-line instructions, was perceived by our steering group as a great benefit for the future. As you can imagine, such a facility improves the whole debt management process enormously. If you improve the speed and accuracy with which you communicate with both your clients and their customers you have improved the overall efficiency of the whole process. This undoubtedly improves your firm’s overall profitability.”
Linetime “gets the web and e-government” – Law Society Software Solutions Guide Panel